IntekHosting :: The Host You Trust. spacer

IntekHosting Dedicated Hosting Terms of Service

IntekHosting agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). 
 
Use of IntekHosting's Service constitutes acceptance and agreement to IntekHosting's AUP (Acceptable Use Policy) as well as IntekHosting's TOS (Terms of Service) and IntekHosting's Privacy Policy.
 
All provisions of this contract are subject to the TOS (Terms of Service) of IntekHosting and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of IntekHosting. Subscriber understands that change to the AUP by IntekHosting shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with the laws of the state of Pennsylvania, Bucks County, applicable to contracts enforceable in that state. Venue will be Bucks County, PA.
 
 
1. Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that IntekHosting may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition IntekHosting shall have the right to terminate all service set forth in this Agreement.
 
 
2. Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that IntekHosting may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
 
 
3. Payments and Fees: Establishment of this service is dependent upon receipt by IntekHosting of payment of stated charges. Subsequent payments are due on the 1st of the month for that month's service.
 
Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a $200 reconnect charge. Accounts not paid by due date are subject to a $7.95 late fee. Accounts 9 days or more past the due-date will be cancelled, and a termination fee for the remainder of the contract assessed. Accounts that are not collectable by IntekHosting may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay IntekHosting a "Processing and Collection" Fee of not less than $50 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined under item 7.
 
 
4. Duration of Service: All contracts are for a one year term unless otherwise specified.
 
 
5. Refund and Disputes: All payments to IntekHosting are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in IntekHosting's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay IntekHosting an "Administrative Fee" of not less than $50 and not more than $150.
 
 
6. Failure to Pay: IntekHosting may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
 
 
7. Account Cancellation: Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to:
 
IntekHosting
Attn: Cancellations
#272
13 Summit Square
Langhorne, PA 19047
 
Or you may fill out the cancellation form located at http://www.intekhosting.com/cancellation.html
You must have all account information to cancel. If you have not met the minimum term requirement as set forth in the order you submit, you will be billed for the entire unused portion of the term.
 
 
8. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of IntekHosting and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that IntekHosting shall not be liable for any damages arising from such causes beyond the direct and exclusive control of IntekHosting. Subscriber further acknowledges that IntekHosting's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall IntekHosting be liable for any special or consequential damages, loss or injury.
 
 
9. Support Limitations: IntekHosting provides technical support to our subscribers (except for a few holidays.) You can email sales[at]intekhosting.com (replace [at] with @) for assistance, or check our home page.
 
In matters including but not limited to web server configuration, application support, SQL server configuration, module installation, OS updates and so on, IntekHosting charges a support fee of $100 per hour, with a half-hour minimum, and billed in fifteen minute increments thereafter.
 
We limit our technical support to our area of expertise. IntekHosting does not offer tech support for application specific issues such as CGI programming, HTML or any other such issue, except an additional support contract is agreed upon . IntekHosting does not provide technical support for YOUR customers, except an additional support contract is agreed upon .
 
 
10. SPAM and Unsolicited Commercial Email (UCE): IntekHosting takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Customers of IntekHosting may not use or permit others to use our network to transact in UCE. Customers of IntekHosting may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. In addition, it is not acceptable to transmit bulk email through remote SOCKS, HTTP or other similar proxies who in turn make a SMTP (TCP port 25) connection to the destination mail servers. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service. In order to prevent unnecessary blacklisting due to SPAM we reserve the right to occasionally monitor email being sent from servers.
 
a. Violation of IntekHosting's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, IntekHosting will initiate an immediate investigation (within 48 hours of notification). During the investigation, IntekHosting may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, IntekHosting may, at its sole discretion, restrict, suspend or terminate customer's account. Further, IntekHosting reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. IntekHosting will notify law enforcement officials if the violation is believed to be a criminal offense.
 
b. First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that IntekHosting personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
 
c. It is the Customers  responsibility to develop a similar or stricter policy than IntekHosting's SPAM policy, and to assure that Customer's clients adhere to Customers policy. Customer acknowledges  that Customer  is ultimately responsible for Customer's clients actions.
 
IMPORTANT NOTICE:
Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
 
 
11. Network
 
a. IP Address Ownership: If IntekHosting assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to IntekHosting, and Customer shall have no right to use that Internet Protocol address except as permitted by IntekHosting in its sole discretion in connection with the Services, during the term of this Agreement. IntekHosting shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by IntekHosting, and IntekHosting reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's  policies. These policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.
 
b. Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). IntekHosting will monitor Customer's bandwidth and disk usage. IntekHosting shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in IntekHosting's sole and absolute discretion. If IntekHosting takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, IntekHosting may, at its sole discretion, collect a deposit, in an amount determined by IntekHosting, against customer's credit card on file with IntekHosting.
 
c. System and Network Security: IntekHosting is not responsible for the network security of your server or servers. You are responsible for maintaining a secure server, by means of software, kernel, and/or OS updates. Users are prohibited from violating or attempting to violate the security of IntekHosting's Network. Violations of system or network security may result in civil or criminal liability. IntekHosting will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting  
 Users who are involved in such violations. These violations include, without limitation:

i. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
ii. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
iii. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
iv. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
v. Taking any action in order to obtain services to which such User is not entitled.

 
 
14. Notification of Violation:
 
a. IntekHosting is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
 
b. First violation: Any User, which IntekHosting determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at IntekHosting's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
 
c. Second Violation: Users that IntekHosting determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
 
d. We reserve the right to drop the section of IP space involved in Spam or Denial-of-Service complaints if the offending activity is causing harm to parties on the Internet \u2013 such as,but not limited to, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. At pur discretion, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
 
 
15. Suspension of Service or Cancellation: IntekHosting reserves the right to suspend network access to any customer if in the judgment of IntekHosting's network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which IntekHosting chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.
 
 
16. IntekHosting reserves the right to amend its policies at any time. All Sub-Networks, resellers and managed servers of IntekHosting must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.
 
 
17. Indemnification: In agreeing to IntekHosting's Acceptable Use Policy (AUP) and Terms of Service (TOS), customer indemnifies IntekHosting for any violation of the Acceptable Use Policy (AUP) and Terms of Service (TOS) that results in loss to IntekHosting or the bringing of any claim against IntekHosting by any third-party. This means that if IntekHosting is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against IntekHosting, plus all costs and attorney's fees.
 
 
18. Miscellaneous Provisions: You must provide us with, and keep current, good contact information, including for you. E-mail, fax, and telephone contacts are used, in that order of preference.
 
a. A waiver by IntekHosting of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
 
b. Subscriber shall not transfer or assign this Agreement without the prior written consent of IntekHosting. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
 
c. IntekHosting takes no responsibility for any material input by others and not posted to IntekHosting'ss Network by IntekHosting. IntekHosting is not responsible for the content of any other websites linked to IntekHosting'ss Network; links are provided as Internet navigation tools only. IntekHosting disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
 
d. IntekHosting is not responsible for any damages your business may suffer. IntekHosting does not make implied or written warranties for any of our services. IntekHosting denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by IntekHosting.
 
e. You may not host IRC servers or shell accounts. Servers found hosting such services or material will be subject to immediate cancellation without refund.
 
 
19. Responsibility for Content: You, as IntekHosting's customer, are solely responsible for the content stored on and served by your IntekHosting server.
 
 
20. Customer agrees not to remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on Software Products or that appear during the use of Software Products. Customer further agrees not to reverse engineer, decompile, or disassemble the Software Products.
 
IntekHosting may provide you access to other third party software and/or services ("Third Party Products") through reseller relationships IntekHosting has established with certain commercial vendors, including without limitation, Microsoft Corporation ("Third Party Vendors"). Unless otherwise notified, Customer understands that product support for Third Party Products is provided by IntekHosting and not by the Third Party Vendor. Neither IntekHosting nor any Third Party Vendor makes any representations or warranties, express or implied, regarding any Third Party Products. Customer expressly acknowledges and agrees that use of third party products is at customer's sole risk and such third party products are provided "as is" and without representation or warranty of any kind from IntekHosting or any third party vendor, including without limitation, any implied warranty of merchantability, fitness for a particular purpose, accuracy or completeness of responses or results, correspondence to description, or non-infringement of third party rights. To the maximum extent permitted by applicable law, neither IntekHosting nor any third party vendor will be legally responsible for any damages, whether direct, indirect, or consequential, arising from the use or inability to use any third party product. Customer agrees to observe the terms of any license and/or applicable end user subscriber agreement for third party products and that customer shall be fully liable to third party vendors and IntekHosting with respect to any improper use of such third party products or violation of license agreements with them and/or applicable end user subscriber agreements.
 
Windows Servers: Requirements for using Microsoft software. Subscribers are prohibited from allowing more than five (5) authenticated users of the Microsoft Windows Server Operating Systems under Microsoft licensing terms and could create liability issues with Microsoft if violated. Due to licensing restrictions, customer provided Windows licenses are not allowed; you must use a Windows server license provided by IntekHosting for your Windows server.
 
 
21. Denial of Service: We reserve the right to refuse service to anyone at any time for any reason.

Copyright 2007, 2008, IntekHosting
Home - Shared - Reseller - Servers - Support - TOS/AUP